This 10-week program (approx. 25 hrs./week) is designed to teach customer service representative skills needed for entry-level employment in the customer service industry. Participants will develop abilities in telephone-based work, active listening, and communication.

Courses

▪ MS Office Suite Programs (optional)
▪ Telephone Customer Service
▪ Soft Skills
▪ Contact Flow
▪ Role Playing
▪ Stress Management
▪ Employment Workshops

Provincial Certified Courses

▪ Customer Service Professional Training

Programs and contents are subject to change.

Eligibility Requirements here

Application:

If you are interested in our training programs or courses, please complete the TRAINING APPLICATION.

Questions?

Please refer to our FAQ.