Winnipeg Harvest

Training

The training programs at Winnipeg Harvest provide both classroom theory and hands-on training to community members who seek to make a change in their employment status.

The programs are open to everyone who meets the eligibility criteria. We recognize individuals’ strengths and experiences, and our commitment is to help the participants to develop a good understanding of the skills and abilities required to gain entry level employment.

All participants will receive mentoring from a Team Member, one-on-one support, real-life work place conditions, and an opportunity to gain industry standards training.

 Eligibility criteria

Our priority is to enhance the participants’ opportunities to access the job market. Our courses are aimed to individuals who are:

 Note: If you are employed or retired at this moment, we will contact you in case of availability in the program(s) you desire.

 Training Programs

PROGRAM OVERVIEW CONTENT

Call Centre

(8 weeks)

This program is designed to teach customer service representative skills needed for entry level employment in the call centre industry. It helps the participants to make the most of their telephone-based work, such as understanding active listen, data entry, take clients feedback into consideration, basic essential telemarketing customer service skills, communication and interpersonal skills.

▪Orientation

▪Intro to Computers*

▪MS Word 2010*

▪MS Outlook 2010*

▪MS Excel 2010*

▪Customer Service Professional Training

▪Telephone Customer Service

▪Contact Flow

▪Soft Skills

▪Role Playing

▪Typing Skills

Kitchen

(8 weeks)

This program is designed to teach commercial industry kitchen skills needed for entry level employment in the food and service industry. Active participants will build practical food preparation and cooking skills. Classes include preparing fruits and vegetables, meat cutting, making soups and broths, daily prepping, following daily plan meal time schedules and safe food handling practices.

▪Orientation

▪Intro to Computers*

▪MS Word 2010*

▪MS Outlook 2010*

▪MS Excel 2010*

▪Customer Service Professional Training

▪Safe Food Handling

▪WHMIS 2015

▪Eggs

▪Fruits, vegetables and knives

▪Cooking vegetables

▪Starches, pasta and rice

▪Meat

▪Baking and milk

▪Soups and stocks

▪Salads

Warehouse

(8 weeks)

This program is designed to teach warehouse industry standard skills needed for entry level employment in a distribution centers and warehouses. It helps the participants to develop a good understanding and abilities in topics related to shipping and receiving procedures, safe operation of warehouse equipment, product quality control, inventory maintenance and order picking.

▪Orientation

▪Intro to Computers*

▪MS Word 2010*

▪MS Outlook 2010*

▪MS Excel 2010*

▪Customer Service Professional Training

▪Safe Food Handling

▪Sorting

▪Order filling

▪Shipping and receiving

▪Truck Driving

▪Safe Operation of Lift Trucks

▪WHMIS 2015

* Optional course. Hands-on practice included in every program to put into practice skills and knowledge acquired.

 Individual Courses

COURSE LENGTH DETAILS
Web Technology 8 sessions, 2.5 hrs. each Upon successful completion of this course a Statement of Accomplishment is issued
Computer Diagnostics 8 sessions, 2 hrs. each Upon successful completion of this course a Statement of Accomplishment is issued

Safe Operation of Lift Truck

(Online offering)

2 weeks This is an online offering that covers the THEORY PORTION ONLY of Safe Operation of Lift Truck. Upon successful completion of this online course a Statement of Accomplishment is issued
Gardening/Kitchen Workshops Multiple sessions per month, 2 hrs. each. These workshops’ goals are to educate individuals and families on nutritive food and teach how to prepare it. Also, to educate on diverse composting methods, local food production, native plant use, season-extension techniques, urban sustainability and more!

 

Registration

Individuals interested in participating in any of our training programs or courses only need to complete the TRAINING PROGRAMS APPLICATION

Enquiries

Please contact the Training Department for more information:
204.982.3663 Ext.442 or 447
training@winnipegharvest.org


Taking a course with Winnipeg Harvest? Training materials for your course below. Please obtain the password from your instructor: